Prompt and effective customer support is `Key to Success' of companies involved especially in telecom and Security industry. Many major players who jumped into this segment have succumbed due to poor services to its customers.

As a rule, we maintain complete database of customers in H.O and interact with them at regular intervals. We have provided our direct contact numbers in every product manuals including the phone numbers, mobile numbers and e-mail Ids of all-important executives responsible for customer and dealer support, location-wise.

Our dealer networking is well connected with our service department and we communicate with them on daily basis. Component level training is provided to the dealers for addressing minor problems at site thereby, reducing the downtime.

We make sure that enough stocks of spares are maintained in every location so as to provide immediate support to our customers. In case of any major break-downs, we depute our engineer directly from the company to address and rectify the system. As a thumb rule, we make sure that calls are attended in every location within 24 hours from the time the complaint was launched.

That’s it! This takes us forward in our business and commitment…